Samsung Electronics said on Thursday it will examine every aspect of the Galaxy Note 7 such as hardware, software and the manufacturing process to determine the root cause of the fires that led to the phone’s cancellation.
Samsung Co-Chief Executive J.K. Shin said at a shareholder meeting that Samsung had sold 1.47 million new replacement Galaxy Note 7s using different batteries. Samsung secured 90 devices following 119 incidents of fire, of which 55 were relevant to the battery issue and another 19 are under investigation.
The firm said it is working with regulators and third-party experts to conduct a thorough investigation.
Samsung on Thursday also said it aims to recover quickly from the disastrous withdrawal of the fire-prone Galaxy Note 7 that dragged third-quarter mobile earnings to their lowest in nearly eight years.
The world’s top smartphone maker saw its mobile earnings plunge 98 percent from a year earlier to its lowest since the fourth quarter of 2008, barely avoiding its first-ever loss and dragging the firm’s overall profit to a two-year low.”Looking ahead to the fourth quarter, the company expects earnings to improve (from a year earlier) driven by strong performance in the components business,” Samsung said in a statement.
“The mobile business expects a recovery in its earnings to a similar level with that of the fourth quarter of 2015.”